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CPD: COMMUNICATION SKILLS
Persuasion And Influencing Skills

Intended audience:
Solicitors

Duration:
3 hours

Format:  
Small group workshop using examples of good practice, role plays and a case study based on practical solutions to problems.  There is also an opportunity for follow-up coaching for individual participants by telephone or email.

Objectives:
The objectives of this course are to introduce participants to the skills required in influencing and persuading others, specifically colleagues within the firm and external parties.

Topics:

  • Introduction
    • Why is this an important skill?
    • Perception
    • Credibility
  • Managing the process of influencing and persuading
  • Self-awareness – where are you now and where do you want to be?
  • The skills of persuasion
    • Understanding your ability to influence and persuade
    • Demonstrating persuasive behaviour
  • Handling difficult people
    • Assertive behaviour
    • Giving constructive feedback
    • Dealing with office politics
  • Getting your point across
    • How to negotiate your point
    • Gaining agreement for your point
  • Emotional intelligence – is it just woolly management speak?

Outcomes:    

  • Participants will gain self-awareness and be able to apply it to their day-to-day working environment
  • Participants will learn how to make an effective case for their point and some tactics for negotiating that case
  • Participants will be better prepared to deal effectively and confidently with difficult people and situations

The Training Team

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