PSC ELECTIVE
Client Interviewing And Taking Instructions

Intended audience:
Trainees

Duration:
3 hours

Format:
Plenary session, including practical exercise and feedback

Objective:
To provide practical guidance, enabling them to develop their listening skills, respond quickly and effectively to clients and to take instructions (by telephone and in person).

Topics:

  • Preparing
  • Listening techniques
  • Questioning for further information
  • Verifying instructions
  • Responding to client instructions

Outcomes:
The success measures for the course are:

  • Trainees gain confidence and develop their client interviewing skills beyond their current level
  • Improved performance of trainees when undertaking client interviewing and taking instructions

The Training Team

Trainer
Arthur Moore

Trainer
Phil Lyons

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Contact Rachel Berry by either using the contact us form, emailing, or calling 01454 550066

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